Terms and Conditions

1. Scope

The following Terms and Conditions apply to all orders placed via our online shop by consumers and businesses.

For Germany: In accordance with Section 13 of the German Civil Code (BGB), a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity.

For Austria: In the following terms and conditions, “consumer” refers to the “consumer” within the meaning of the Consumer Protection Act (KSchG).

For Switzerland: In the following terms and conditions, “consumer” refers to the “Konsument” as defined under Swiss law.

A business operator is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the course of their commercial or self-employed professional activity.

The following applies to business customers: If the business customer uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they shall only form part of the contract if we have expressly agreed to them.

2. Contracting parties, conclusion of contract, opportunities for correction

The purchase contract is concluded with ORO Retail GmbH.

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalogue. You may initially add our products to your basket without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. By clicking the order button, you are making a binding offer for the products contained in the shopping basket. Confirmation of receipt of your order will be sent by email immediately after the order has been submitted.

We will accept your offer within two days by

• sending a declaration of acceptance in a separate email or
• where applicable, the payment transaction is processed by our service provider or the selected payment service provider. The timing of the payment transaction depends on the payment method selected (see ‘Payment’).

The relevant alternative for you depends on which of the listed events occurs first.

3. Contract language, storage of contract text

The language(s) available for the conclusion of the contract: German, English, French, Dutch, Spanish, Italian, Polish

We store the contract text and send you the order details and our Terms and Conditions in writing. For security reasons, the contract text is no longer accessible via the internet.

4. Subject matter of the contract

4.1 Product description

Please note that the relevant product description forms an integral part of the contract.

4.2 Product images

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following points. Please contact us if you have any queries:

Due to individual screen settings (e.g. resolution and brightness), slight variations between the colours shown and the actual product colours are possible.

5. Delivery Terms

 Delivery options

We dispatch the products to the delivery address provided during the ordering process.

You generally have the option of collecting your order from ORO Retail GmbH, Junkers-Ring 4, 85098 Großmehring, Germany during the following business hours: 10 am–4 pm

6. Payment

6.1 Prices

The prices stated at the time of ordering apply. These are total prices and include statutory VAT.

6.2 Due date and late payment

The price is due upon conclusion of the contract, unless a later date is specified in the following payment terms.

The following applies to customers based in Germany and Austria:

• To consumers: In the event of late payment, we reserve the right to charge you a fee of €1.50 per reminder for the second and each subsequent reminder. You retain the right to prove that the damage incurred was less than this amount. Further claims remain unaffected by this.
  
• In relation to businesses: In the event of late payment, we reserve the right to charge you statutory default interest at a rate of nine percentage points above the base rate, as well as a flat fee of 40 euros. Further claims remain unaffected by this.
  

For customers based in Switzerland:

• To consumers: In the event of late payment, we reserve the right to charge you a fee of CHF 1.50 per reminder for the second and each subsequent reminder. You retain the right to prove that the damage incurred was less. Further claims remain unaffected by this.
  
• To business customers: In the event of late payment, we reserve the right to charge you interest on arrears at a rate of nine percentage points above the ECB base rate, as well as a flat fee of CHF 40. Further claims remain unaffected by this.

6.3 Payment methods

The following payment methods are generally available in our shop.

Prepayment
If you select the prepayment method, we will provide you with our bank details in a separate email and dispatch the goods upon receipt of payment.

Credit card You enter your credit
card details during the ordering process. Your card will be charged immediately after the order is placed.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself using your login details and confirm the payment instruction. The payment transaction will be processed by PayPal immediately after you place your order. Further details will be provided during the ordering process.

PayPal may offer registered PayPal customers, selected according to its own criteria, additional payment methods within their customer account. However, we have no influence over the offering of these methods; any additional payment methods offered on an individual basis relate to your legal relationship with PayPal. You can find further information on this in your PayPal account.

Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), you must be registered with Google, have activated the Google Pay function, authenticate yourself using your login details and confirm the payment instruction. The payment transaction is processed immediately after the order is placed. Further information is provided during the ordering process.

Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (“Apple”), you must use the “Safari” browser, be registered with Apple, have activated the Apple Pay function, authenticate yourself using your login details and confirm the payment instruction. The payment transaction will be processed immediately after the order is placed. Further information will be provided during the ordering process.

Klarna
In collaboration with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer you the following payment options. Payment via Klarna is available to consumers only. Unless otherwise specified below, payment via Klarna is subject to a successful address and credit check and is made directly to Klarna. Further information is provided with the respective payment option and during the ordering process.

Purchase on account via Klarna
The invoice amount is due 14 days after dispatch of the goods and receipt of the invoice.

Klarna may offer registered Klarna customers, selected according to its own criteria, additional payment methods within their customer account. However, we have no influence over the offering of these methods; any additional payment methods offered on an individual basis relate to your legal relationship with Klarna. You can find further information on this in your Klarna account.

Instalment purchase via Klarna
You can pay the invoice amount in monthly instalments of at least 1/24 of the total amount. The minimum instalment is €6.95.

Klarna may offer registered Klarna customers, selected according to its own criteria, additional payment options in their customer account (e.g. interest-free instalment plans). However, we have no influence over the offering of these options; any additional payment options offered on an individual basis relate to your legal relationship with Klarna. Further information on this can be found in your Klarna account

Klarna Credit Card You provide your credit
card details during the ordering process. Your card will be charged by Klarna immediately after the order is placed. No address or credit check is carried out.

Klarna Direct Debit
You authorise Klarna to collect payment via SEPA Direct Debit. Klarna will inform you of the date on which your account will be debited (known as ‘prenotification’). Your account will be debited after the goods have been dispatched.

Invoice
The invoice amount is due 7 days after receipt of the invoice and the goods via bank transfer to the bank account specified on the invoice. We reserve the right to offer purchase on account only following a successful credit check.

Cash on collection
You pay the invoice amount in cash upon collection.

7. Right of withdrawal

Consumers are entitled to the statutory right of withdrawal as described in the withdrawal policy. Businesses are not granted a voluntary right of withdrawal.

8. Retention of title

The product remains our property until full payment has been made.

For customers based in Switzerland, we are entitled to make a corresponding entry in the retention of title register.

The following applies additionally to businesses: We reserve title to the product until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you assign to us in advance all claims arising from such resale – irrespective of whether the goods subject to retention of title have been combined or mixed with a new item – in the amount of the invoice sum, and we accept this assignment. You remain authorised to collect the claims; however, we may also collect claims ourselves if you fail to meet your payment obligations. We shall release the securities to which we are entitled at your request to the extent that the realisable value of the securities exceeds the value of the outstanding claims by more than 10%.

9. Transport damage

The following applies to consumers: If goods are delivered with obvious transport damage, please report such defects to the delivery agent as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your statutory claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance company.

For business customers: The risk of accidental loss and accidental deterioration passes to you as soon as we have handed over the goods to the forwarding agent, the carrier or any other person or organisation designated to carry out the shipment.

10. Warranty and Guarantees

10.1 Liability for defects

For consumers based in Germany and Austria: The statutory liability
for defects applies.

For consumers based in Switzerland:
You should, as soon as practicable in the ordinary course of business, inspect the condition of the goods received and, if defects arise for which the seller is liable, notify the seller immediately. If the consumer fails to do so, the purchased item shall be deemed to have been accepted, unless the defects were not apparent during a reasonable inspection. Should such defects become apparent at a later date, notification must be given immediately upon discovery; otherwise, the item shall be deemed to have been accepted with regard to these defects as well.

Please return the defective product to us with a description of the defect. You shall bear the transport costs incurred. We fulfil our warranty obligations by rectifying defects. This is done, at our discretion, either by rectifying the defect (repair) or by delivering a defect-free item (replacement). If the subsequent performance fails, you are entitled to withdraw from the contract. This does not apply in the case of minor defects. A right to a price reduction is excluded.

The
following applies to transactions with businesses and between traders: Unless expressly agreed otherwise below, the statutory liability for defects applies.
The following limitations and shortened time limits do not apply to claims arising from damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, limb or health• in the event of intentional or
grossly negligent breach of duty, as well
as fraud• in the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contracting party may regularly rely (cardinal obligations)
• within the scope of a warranty undertaking, where agreed, or•
where the scope of the Product Liability Act applies.

Limitations vis-à-vis business customers

In dealings with businesses, only our own specifications and the manufacturer’s product descriptions incorporated into the contract shall be deemed to constitute an agreement regarding the quality of the goods; we accept no liability for public statements made by the manufacturer or other advertising claims. For businesses, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. The preceding sentence does not apply to an item which, in accordance with its normal use, has been used in a building and has caused its defectiveness. The sale of used goods takes place to the exclusion of any warranty. The statutory limitation periods for the right of recourse under Section 445a of the German Civil Code (BGB) remain unaffected.

Note for traders

In dealings between merchants, the duty to inspect and give notice of defects as set out in Section 377 of the German Commercial Code (HGB) applies. If you fail to give notice as required therein, the goods shall be deemed to have been approved, unless the defect was not apparent upon inspection. This shall not apply if we have fraudulently concealed a defect.

10.2 Guarantees and customer service

Information on any additional guarantees that may apply and their exact terms and conditions can be found with the relevant product and on specific information pages in the online shop.

Customer service: You can contact our customer service team with any questions, complaints or claims on weekdays from 9:00 am to 6:00 pm on 08456 / 80 80 70 or by email at office@koffer.shop

11. Liability

We shall always be liable without limitation for claims arising from damage caused by us, our legal representatives or vicarious agents

• in the event of injury to life, limb or health,
• in the event of intentional or grossly negligent breach of duty,
• in the case of warranty undertakings, where agreed, or
• insofar as the scope of the Product Liability Act applies.

In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contracting party may regularly rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.

12. Code of Conduct

We have committed ourselves to the following Code of Conduct:

• Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf)

13. Agreement on the use of Trusted Shops Buyer Protection

You can insure orders placed with us free of charge up to a certain order value via the Trusted Shops SE Buyer Protection scheme. In addition, Trusted Shops offers a paid insurance scheme in conjunction with a guarantor. The Trusted Shops Buyer Protection Terms and Conditions apply, which you can find here. Buyer protection is activated by clicking on the button labelled ‘Trustcard’, which appears as a pop-up on the order confirmation page after you have placed an order. If you are already registered for buyer protection, your order will be automatically covered (automatic buyer protection) without you needing to click the button. In order to offer you (automatic) buyer protection, the Trustcard must access order data stored in your browser’s cache. To do this, a hash value of your email address, along with the order number and order total, is transmitted to Trusted Shops. If you are already registered for buyer protection, your order will be automatically protected. If you are not yet registered for buyer protection, you can register via Trustcard as described above. Information on data protection at Trusted Shops is included in the buyer protection terms and conditions linked above.

14. Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can find here.

Important note: The Online Dispute Resolution (ODR) platform will be permanently discontinued on 20 July 2025. The submission of complaints via the ODR platform will therefore cease on 20 March 2025. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

15. Final provisions

If you are a business, German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.

If you are a trader within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.

Should individual clauses of these General Terms and Conditions be wholly or partially invalid, the remainder of the contract shall remain valid. Insofar as individual clauses are invalid, the content of the contract shall be governed by the statutory provisions.